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Digital engagement is on the rise in the B2B environment, it’s undoubtedly going to shape the future, in some sectors replacing face to face engagement. The sales agencies who have recognised that and who’ve led the way in adoption and use of digital will lead the industry, but what are they doing differently? That’s where an agency like ours can step in. Our Strategy and Marketing Director, Gordon Neil tells us exactly how an agency can help you adopt digital engagement in retail.